Patient Information

If you have a problem we would like to hear about it.  Please feel free to talk to the Doctor or receptionist.  We take concerns, suggestions and complaints seriously.  We have developed and documented a privacy policy according to the current privacy laws.

If you would like information about this policy or if you need to access your health record, please ask your Doctor or reception staff.

View our privacy policy

Alternatively please contact The Health Care Complaints Commission:
Level 30,
570 Bourke Street,
Melbourne Vic.  3000.

Ph: 03 8601 5222
Regional Free Call: 1800 136 066. http://www.health.vic.gov.au/hsc/complaint.htm .

National Privacy Commissioner hotline on 1300363992
GPO Box 5218 Sydney NSW 2001
http://www.privacy.gov.au/complaints.

Members of the public may make a notification to AHPRA about the conduct, health or performance of a practitioner or the health of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA. Australian Health practitioner regulation agency (AHPRA) http://www.ahpra.gov.au/

It is the role of this practice to provide a caring environment that is safe, welcoming and peaceful for all patients.  We respect the rights of individuals, and will attempt at all times to treat patients promptly and courteously.  Doveton Medical Centre  requests that patients, in turn, treat staff and other patients with respect, refraining from shouting, swearing or engaging in other inappropriate behaviour which may cause harm or distress to themselves or others.